Blog

Change Management – always use a pencil when ticking those boxes!

By | July 5th, 2016|Categories: Bespoke Consultancy, Best Practice, Business Transformations, Interim Management, Near Misses|Tags: , , , |

Great ideas can easily be ruined by poor execution and/or premature celebration of success. There is a growing tendency in today's fast paced culture to implement a change, tick a box and then move on [...]

Intrinsic motivation – the key to people retention?

By | July 5th, 2016|Categories: Bespoke Consultancy, Best Practice, Business Transformations|Tags: , , |

People retention is a key issue in the service sector - so what can you do to reduce attrition rates? In my opinion, it's about winning hearts & minds rather than just using carrots & [...]

Join our Client Referral Scheme!

By | June 4th, 2016|Categories: ted Consulting Latest News|Tags: , , , |

Do you know any organisations that would benefit from ted Consulting’s products and services? Why not join our Client Referral Scheme and earn £250 for every new client that you introduce to [...]

Looping the Loops – the Fundamentals of Operations Management

By | June 2nd, 2016|Categories: Bespoke Consultancy, Best Practice, Business Transformations, Interim Management|Tags: , , , , , , , , |

During my years in operations management across various organisations it has become clear that there are some fundamentals that are key to successful operations management whatever business you are in. I have [...]

Two to four inch heels and the Equality Act

By | June 2nd, 2016|Categories: Bespoke Consultancy, Best Practice, Business Health Checks, Case Studies, Near Misses, Retainer Services|Tags: , , , , , , , |

A recent story attracted lots of headlines and negative publicity for PricewaterhouseCoopers (PwC) when a temporary receptionist was sent to the firm’s London offices for a temporary assignment and was told that she [...]

Root Cause Analysis – A funnel approach for analysing customer complaints.

By | June 2nd, 2016|Categories: Bespoke Consultancy, Best Practice, Business Health Checks, Business Transformations|Tags: , , , , , , , , |

When seeking to resolve a challenging problem, it is of course important to firstly identify the root cause. Jumping to conclusions too soon can be dangerous - with the obvious risk of developing an [...]

Do your processes need a Waste Disposal Unit?

By | June 2nd, 2016|Categories: Bespoke Consultancy, Best Practice, Business Health Checks, Business Transformations|Tags: , , , , , , , |

I have been reviewing processes for many years and never cease to be amazed by the amount of inefficiency (waste) that I find. I have produced a check list of the key things to [...]

Welcome to Sue and Hatle, our new Associate Consultants

By | June 2nd, 2016|Categories: ted Consulting Latest News|Tags: , , , , , |

I am delighted to welcome two new Associate Consultants to the ted Consulting team as we continue to expand the breadth of expertise that we can offer. Sue has worked as an [...]

Dysfunctional behaviour – part two

By | May 24th, 2016|Categories: Case Studies|

Incentivised to reduce revenue! The second example comes from my review of a B2B sales process. During one of my field accompaniments, I asked the salesperson about the average contract length on his subscription deals. [...]

Are your performance measures creating dysfunctional behaviour?

By | May 24th, 2016|Categories: Case Studies|Tags: , , |

Having the right performance measures in place is a fundamental requirement for all successful businesses but I have seen many cases where the wrong measures have created dysfunctional behaviour and delivered sub-optimal results. I would like [...]

Dysfunctional behaviour – part three

By | May 24th, 2016|Categories: Case Studies|Tags: , , |

Cross-selling at all costs! The final example comes from my review of the loan application process within a financial services organisation. Individual performance was measured against the penetration rates for selling additional services.  This "stick" [...]

Unsung Hero or Superhero?

By | May 23rd, 2016|Categories: Case Studies|Tags: , , , , , |

If you were working in IT or Operations in 1999, I’m sure you will remember the Millennium Bug or Y2K, as it was commonly known – there was major concern that systems would crash when [...]

Welcome to Jannette, our new Associate Health & Safety Consultant

By | May 11th, 2016|Categories: ted Consulting Latest News|Tags: , , , , , |

I am delighted to welcome Jannette Fitzpatrick to the ted Consulting team as we continue to expand the breadth and depth of expertise that we can offer. Jannette has over 20 years’ [...]